Grand Rush Casino Terms of Use

These Terms and Conditions explain the rules governing your use of Grand Rush and the relationship between you and us. They set out account responsibilities, eligibility, acceptable use, how promotions work, and the basic rules for deposits, withdrawals and dispute handling. By using our site or app you agree to follow these terms and any additional rules that apply to specific offers or features.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide current personal information when registering, and update it if it changes. Do not share your login credentials. We may suspend or close accounts where we suspect fraud, bonus abuse, unauthorised access, or other breaches of these terms.

Only one account is permitted per person, household or legal entity unless expressly agreed in writing. You must notify us immediately if you believe your account has been accessed without your permission.

Eligibility requirements

To register and play you must meet the legal age and local eligibility rules that apply in your province or territory. We will request identity and address verification as part of our Know Your Customer checks. Account verification must be completed before certain actions - such as withdrawals - can be processed. We may refuse registration if you are from a restricted jurisdiction or if you cannot satisfy verification requests.

Acceptable platform use

Use our services lawfully and in good faith. Prohibited activity includes attempting to manipulate games, colluding with other players, using bots or multiple accounts, or engaging in behaviour intended to exploit system faults. We reserve the right to void bets, adjust account balances, and refuse service where unacceptable or suspicious use is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that accompany each offer. Common conditions include minimum deposit requirements, wagering requirements, contribution rates by game type, maximum bet limits while bonus funds are active, and restrictions on cashing out certain bonus-related funds. Bonus offers may be limited to one per person, household or IP address and can be revoked if we reasonably suspect abuse.

Wagering and expiry

Unless otherwise stated, promotional funds and free spins may expire if wagering requirements are not met within the stated timeframe. Game weightings and contribution rates vary by promotion and will be set out with each offer.

Deposits and withdrawals

Available payment methods, minimums, maximums, processing times and possible fees are listed on the cashier page. All deposits must be made from accounts in your name. Withdrawals are subject to verification checks and may be delayed while documentation is reviewed. Third-party banking fees may apply and are the responsibility of the player unless otherwise stated.

We may impose deposit, loss or withdrawal limits and offer responsible gambling tools such as daily, weekly or monthly limits, session reminders, and self-exclusion options. Account closure for inactivity or maintenance may be applied in line with our policies.

Dispute resolution

If you have a dispute, contact our support team first so we can attempt an informal resolution. If we cannot resolve an issue, we will provide further guidance on escalation paths. We aim to handle disputes fairly and promptly and will retain records of account activity to support investigations.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on our site and, where appropriate, notified to you. Continued use of Grand Rush following changes constitutes acceptance of the updated terms. If you do not accept the changes you should stop using our services and close your account.