General Terms and Conditions

This page sets out the terms and conditions that govern your use of the Grand Rush platform. It explains our relationship with you as a user, the basic rules you must follow, and how we manage accounts, bonuses, deposits and withdrawals. By accessing or using the site you agree to these terms, and we expect you to read them carefully.

Account responsibilities

You are responsible for maintaining the accuracy of your account information and for keeping your login details secure. Only one account is permitted per person, household or IP address. We may require identity, address and payment verification before processing withdrawals or at any time to comply with our security checks. If you suspect unauthorized access, contact our support team immediately. We reserve the right to suspend, limit or close accounts where we reasonably suspect fraud, bonus abuse, collusion, chargebacks or other breaches of these terms.

Eligibility requirements

You must be of legal gambling age in your province or territory to use our services (typically 18). You must not register or play from jurisdictions where online gambling is prohibited or where we specifically restrict access. We may verify your location and identity and refuse service where local law or our policies prohibit play. Residents of Canada may access our platform where permitted by applicable law.

Acceptable platform use

Use of the site must be lawful and for personal entertainment only. You must not employ bots, automated scripts, shared accounts or any method intended to manipulate game outcomes or promotions. Attempting to circumvent limits, terms or security measures may result in account closure and forfeiture of funds. Commercial use, resale of services or any activity that harms other users or the platform is prohibited.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms. Bonus funds commonly carry wagering requirements (for example, 60x the bonus amount), maximum bet limits while a bonus is active, and game contribution rules that restrict how different games count towards those requirements. Free spins and bonus funds are time-limited (free spins typically expire within seven days; bonus funds may expire after 30 days). Bonuses must be claimed according to the promotion terms and are limited to one per person, household or IP unless stated otherwise. We retain the right to void or reclaim bonuses where abuse is suspected.

Deposits and withdrawals

We accept deposits in CA$ and through a range of payment methods. Minimum deposit and withdrawal amounts, processing times and applicable fees vary by method. A typical minimum deposit is CA$20 and a typical minimum withdrawal is CA$100. First withdrawals will require completed verification checks, which may take up to 24-48 hours to review. Withdrawal processing times depend on the chosen method and may be subject to third-party banking delays and fees.

Dispute resolution

If you have a dispute, contact our support team and provide relevant account details and documentation. We will investigate and respond in good faith. If an issue cannot be resolved informally, we may offer internal escalation or mediation options. Any final resolution will be governed by applicable law and our internal policies.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will post the revised terms on the site and notify account holders via account message or email. Continued use of the platform after notice of changes constitutes acceptance of the new terms. For clarity, the platform may be referenced as GrandRush in other parts of the site documents, but the terms above apply across the service.