Data Privacy Policy

This Privacy Policy explains how Grand Rush collects, uses, stores and protects personal information when you register for an account, use our online casino services or interact with our site from Canada. We take user privacy seriously and aim to be clear about what information we collect, why we need it and how you can manage your data.

Types of data we collect

We collect a range of information needed to operate accounts and provide services safely.

Personal data

Personal data includes information you provide when registering or updating your account - for example, full name, date of birth, email address, phone number, residential address and government ID documents used for verification. We also collect payment details needed to process deposits and withdrawals, though full card numbers are handled by our payment partners.

Technical data

Technical data covers device and connection information such as IP address, browser and operating system, device identifiers, and basic location data. We also record cookies and similar tracking technologies to deliver and improve site features.

Transactional and activity data

This includes account activity, deposits, withdrawals, wagering history, game play logs and customer support interactions. Transactional records are necessary for payments, audits and fraud prevention.

How we use your information

We use data to manage your account, process payments, verify identity, prevent fraud, and meet legal and regulatory obligations. We also use information to provide support, resolve disputes, and improve site functionality. Where you opt in, we may use contact details to send service messages or promotional offers - you can withdraw marketing consent at any time.

Data protection practices

We protect personal information using technical and organisational measures - for example, SSL encryption for data in transit, access controls, and regular staff training. Access to sensitive data is limited to authorised personnel and third parties that perform services on our behalf. We retain personal data only as long as needed for the purposes described, and we securely delete or anonymize data when no longer required.

Cookies and tracking technologies

We use cookies and similar tools for session management, security, technical performance and analytics. Some cookies are necessary to operate the site, while others support analytics and personalised content. You can manage cookie preferences through your browser settings or via the cookie controls on our website.

Information sharing and third parties

We may share information with service providers such as payment processors, identity verification and fraud prevention vendors, analytics providers and customer support partners. We may also disclose information if required by law, to comply with regulatory requests or to protect the rights and safety of users and our business. All third parties that receive personal data are required to protect it and use it only for agreed purposes.

User rights - access, correction and deletion

You have rights to access the personal information we hold about you, request corrections, object to certain processing and request deletion where applicable under Canadian privacy laws. To exercise these rights, contact our privacy team at [email protected]. We will respond to verified requests in a timely manner and may ask for identification to protect your account.

Policy updates

We may update this Privacy Policy to reflect operational changes. Material changes will be posted on our site and, where appropriate, notified to you by email. Please review this page periodically for the latest information.