Privacy and Data Policy
Welcome to the privacy policy for Grand Rush. This page explains how we collect, use, store, and protect the personal information you provide when you create an account, make deposits or withdrawals, play games, or otherwise interact with our online casino services. We take user privacy seriously and aim to be clear about the types of information we handle and the choices available to you.
Types of data we collect
We collect several categories of information to operate accounts, process transactions, and maintain security:
Personal data
Personal data includes name, date of birth, email address, phone number, postal address, government ID details provided for KYC, and payment method details. This information is used to verify identity, prevent fraud, and comply with legal obligations.
Technical data
Technical data covers IP addresses, device identifiers, browser and operating system details, location data inferred from IP, and usage logs. We use technical data to deliver services, troubleshoot issues, and improve site performance.
Transactional and activity data
We record transactional data such as deposits, withdrawals, bet history, game activity, session times, and account balance changes. Transactional records are necessary for payment processing, dispute resolution, and responsible gaming monitoring.
How we use your information
Your information is used to create and manage accounts, process payments, verify identity, detect and prevent fraud, comply with legal requirements, provide customer support, and personalise your experience. Transactional and activity data are used to monitor play patterns and offer appropriate responsible gambling tools.
Data protection practices
We protect data using encryption for data in transit and industry-standard access controls for stored data. Access to personal information is limited to authorised personnel and third-party providers who need it to perform services. We maintain administrative, physical, and technical safeguards to reduce the risk of unauthorized access.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, authenticate sessions, measure site usage, and deliver basic functionality. You can control cookie settings via your browser, but disabling certain cookies may affect site features and game play.
Information sharing and third parties
We share information with third-party service providers that support payment processing, identity verification, fraud prevention, and analytics. We may disclose information when required by law or to protect our rights. These providers are contractually bound to protect your data and may not use it for other purposes.
User rights
Canadian residents have rights to access, correct, or request deletion of personal information where applicable. You may also object to certain processing, request restriction of processing, or request portability of data when technically feasible. Some requests may be subject to verification and legal or operational limits.
Access, correction, and deletion
To access or update your personal information, log in to your account or contact our privacy team. We will respond to verified requests and provide guidance on deletion or account closure. Certain records may be retained for legal or regulatory reasons even after account closure.
Privacy policy updates
We may update this policy from time to time. When changes are material, we will provide notice on the site or through your account. For questions or privacy requests, contact [email protected]. For all other support inquiries use [email protected].
GrandRush is committed to handling your information responsibly and keeping your account secure. If you have any concerns about our privacy practices, please reach out using the contact options above.