Grand Rush Casino Responsible Gambling

At Grand Rush we take responsible gambling seriously. We are committed to keeping play safe and controlled for all Canadian players by providing clear information, practical tools, and direct access to support. Our goal is to help you make informed choices about your account activity and to provide easy ways to limit play when needed.

Player protection principles

We prioritise player safety, fairness, and transparency. We encourage responsible behaviour, require age verification, and monitor accounts for unusual activity. We treat problem gambling as a health and safety matter and respond quickly to requests for help or account restrictions.

Activity-control tools

We provide a set of controls you can enable from your account dashboard to manage how you play. These tools include deposit limits, loss limits, session time reminders, and temporary account pauses. Controls are available 24/7 and can be adjusted or removed according to the rules in your account settings.

Deposit limits and loss limits

Players can set daily, weekly, or monthly deposit limits to manage spending. You can also set loss limits to cap net losses over a defined period. Limits are designed to be simple to use and effective for maintaining budgeted play. If you need help setting limits, our support team can guide you through the options.

Time limits and account breaks

Session reminders and time limits help you keep gambling time under control. Set session length reminders and opt into automatic time-outs when you need a short break. Account breaks are available in increments such as 24 hours, 48 hours, or one week, and can be applied instantly from account settings.

Self-exclusion and account closure

If you need a longer break, self-exclusion options are available. You can request temporary self-exclusion for periods up to six months or permanent exclusion. During self-exclusion your account access is blocked and promotional contact is stopped. Requests are handled promptly and we provide information on next steps at the end of the chosen period.

Recognising signs of problem gambling

Watch for warning signs such as chasing losses, spending more than intended, borrowing to play, neglecting responsibilities, or experiencing sleep and mood changes related to play. If you notice these signs in yourself or someone close to you, consider using our controls and seeking external support.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, and avoid gambling under the influence of alcohol or when stressed. Treat gambling as entertainment, not a way to make money, and take regular breaks.

Professional help and support organisations

If you need professional support, reach out to recognised organisations such as the Responsible Gambling Council, Problem Gambling Institute of Ontario, Gamblers Anonymous, the National Council on Problem Gambling, or Gambling Therapy. These organisations offer confidential advice, counselling, and crisis support. For immediate help, contact local health services or a helpline in your province.

If you would like assistance setting limits or need help with self-exclusion, contact our support team and we will guide you through the available options. At GrandRush we are here to help you play safely and responsibly.