Response Time

Need help? Our support team is ready to assist with account questions, deposits and withdrawals, technical issues, or feedback. Reach out any time for help with verification, bonus queries, or gameplay enquiries. We respond promptly and can guide you through account settings, KYC steps, and responsible gaming options. Use the channels below to contact the team and we’ll work with you to resolve issues quickly and securely. Live chat is available 24/7 and email support typically replies within one day.

Department	Contact
Customer Support	[email protected] (live chat, email, verification help)
General Enquiries	[email protected] (billing and accounts)
Affiliate Enquiries	[email protected] (partnerships and media)
Phone	+1 416 527 8431 (available during office hours)
Working hours	Live chat: 24/7; Email: Mon-Fri, 09:00-18:00 ET

Email Support

Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include current contact details and any relevant attachments. Providing concise account info and copies of requested documents helps us resolve issues faster and avoids unnecessary delays.

Contact Form

Name Email Message Send message

Response Time

Most support inquiries are answered within one business day. Simple requests sent via live chat or email usually get a quick reply, while more complex issues such as KYC checks, payment investigations or account disputes can take longer depending on their nature. We appreciate your patience and will keep you updated until the matter is resolved.

Feedback

At Grand Rush we’d love to hear from you. Share feedback, suggestions, or ideas to improve the site and your gaming experience - we review every message and use it to refine features, promotions, and support. Send your thoughts via live chat or email; your input helps GrandRush make the platform clearer, faster and more enjoyable for Canadian players.